Electric Rain - Support: Tutorials, FAQ's, Resources, Support Forums, Manuals, Contact Support

Support

Electric Rain handles all support questions via email. We do our very best to respond to sales questions within 24 hours and technical support questions within 24-48 hours. Questions submitted on Friday may not be answered until the following Monday. Our office hours are 8am - 5pm M-F MST U.S.

	Customer Support

	Start Here - Customer Support Knowledgebase
	You may find the answer to your question in our knowledgebase. This is a searchable database of previously answered product questions, support issues, sales info and more. If you do not find an answer, please submit your sales or support question using the email addresses below.

Sales Support Questions

Contact our Sales department directly via email at orders@erain.com. Please be as descriptive as possible when describing your problem or question. The more information we have, the easier it is for us to answer your questions.

Product Technical Support Questions

Contact our technical support department directly via email at support@erain.com. Please be as descriptive as possible when describing your problem or question. Include all relevant hardware information, build numbers, operating system and serial number if available. The more information we have, the easier it is for us to answer your questions. NOTE: We only offer email support.

	User Resources

Product Forums

Tutorials

A place to swap information, post questions, share files and learn about our line of products.

Choose from a series of tutorials ranging from basic 3D principles to advanced modeling.

Swift 3D File Importer for Intel-based Macs running Flash CS3
Note: Not currently 64 bit compatible.

Manuals

Swift 3D Importer for Adobe Flash CS3 running on Intel-based Macs. This importer can be downloaded below and provides the ability to import Swift 3D’s vector SmartLayer files (.SWFT file format) directly onto Flash’s stage or into the library). Currently 32 bit compaitble. A 64-bit version is in the works and will be available soon.

Looking for more info on Swift 3D? Our manuals provide an in-depth look at our products.

Instructions for installing the Swift 3D Importer in Adobe Flash CS3 on Intel-based Macs:

Step 1) Click on the download button above and then open the folder to find the Swift3DFlashImporter.bundle file.

Step 2) Drag Swift3DFlashImporter.bundle to Flash CS3’s Importers folder. File path is: Applications/Adobe Flash CS3/Configurations/Importers

The next time you open up Flash CS3, “Swift 3D Importer” will be listed in the dropdown menu for importing files.